Cancellations

• You can cancel an order before it is dispatched by emailing agrocraftindia@gmail.com or calling +91 98312 40595 with your order number.
• Once dispatched, the order cannot be cancelled.

Returns

Our products are food items, so for hygiene and safety reasons we cannot accept returns of opened or used products. We will replace or refund your order if:

• the product arrived damaged, leaking or broken;
• you received the wrong product or size; or
• the product was expired at delivery.

Please report the issue within 48 hours of delivery with your order number and clear photos/unboxing video of the package and product. We may ask you to return the item; if so, we will arrange the pickup at no cost.

Natural crystallisation is not a defect

Raw honey — especially mustard honey — naturally crystallises over time. This is a sign of purity, not spoilage. Place the closed jar in warm water to re-liquefy.

Refunds

• Approved refunds for prepaid orders are made to the original payment method via Razorpay and typically reflect within 5–7 working days.
• For Cash on Delivery orders, we refund to your bank account or UPI ID within 5–7 working days of approval.
• Cancelled orders (before dispatch) are refunded in full.

Contact

Agrocraft, 54A Surendra Nath Banerjee Road, Kolkata – 700014, West Bengal, India · agrocraftindia@gmail.com · +91 98312 40595